Last Updated:
Sep 16, 2025
Table of Contents:
1. Overview
These Terms of Service (the “Terms”) are a binding agreement between Resonant LLC, a Texas limited liability company (“Resonant,” “Agency,” “we,” or “us”), and the recipient of services (the “Client,” “you”). By requesting, purchasing, or otherwise using our services, you agree to these Terms. If you do not agree, you must not access or use the services. Any obligations that by their nature should survive termination (including payment obligations for services rendered) will remain enforceable.
2. Service Plans
Resonant provides brand and web design services through time‑boxed sprints, ongoing subscription retainers, and custom‑scoped projects. We may modify, expand, or restructure our offerings from time to time.
2.1 Design Sprints
Sprints are intensive, time‑boxed engagements delivering both quality + speed within a clearly defined fixed deliverable. A Sprint is a focused resource/team allocation intended to achieve rapid outcomes. Sprint packages are as follows:
Brand Sprint: $9,800 / average delivery of 2 weeks. Full branding (logo, typography & color system, mockups & brand guidelines).
Web Sprint: $7,800 / average delivery in 2 weeks. Full Landing Page design in Figma.
Web Sprint (+ No‑Code Development): $9,800 / average delivery in 3 weeks. Full Landing Page designed in Figma with a Framer or Webflow build & deployment.
For a full list of deliverables of each Sprint package, see section: Scope of Services.
2.2 Retainer Plans (Subscriptions)
For ongoing & sustained design needs, Resonant offers subscription retainers with unlimited requests and revisions managed asynchronously:
Starter Plan: $4,600 per month / single concurrent request in progress; partially dedicated designer; regular updates with 72 hour average delivery; Monthly strategy calls; work begins within three days after a kickoff call.
Pro Plan: $6,800 per month / increased capacity with two concurrent requests in progress; fully managed projects with a dedicated designer; deadline priority handling; regular updates with 48 hour average delivery; Weekly strategy calls. work begins the next day after a kickoff call.
Both plans include services within brand development, web design, copywriting, logo creation, presentations, pitch decks and any graphic design all coordinated by a dedicated project lead.
The following services can only be requested on the Pro Plan: product/web app design, mobile app design, Framer or Webflow development, Illustrations, Animations, 3D graphics
2.3 Custom Scope Projects
For broader initiatives & product design, Custom Scope engagements start at $8,000. These projects define a tailored scope, pricing structure, and milestone‑based deliveries, and may include additional project‑specific terms consistent with these Terms.
3. Billing, Subscription Management & Cancellation
3.1 Design Sprints
Payment is set in the applicable online payment link or invoice. Given the accelerated nature and dedicated design hours of Sprints, full upfront payment is required before commencement of work. A split payment can be arranged in certain circumstances upon request in writing.
Cancellation & Refunds: Due to the expedited nature of a Sprint project as well as the upfront allocation of resources & personnel Resonant does not offer full or partial refunds on Sprints once a project has begun. While there can be cases where Client is unhappy with final design results, Resonant works closely with Client to ensure both parties have mutual consensus of design directions within the Sprint.
3.2 Retainer Plans (Subscriptions)
Monthly subscription fees are billed in advance for each billing cycle on a recurring basis. Once creative resources are allocated and work has begun, payments are non‑refundable for that cycle. Client will have access to a client portal from which actions such as Pausing, Canceling, Renewing service can be taken.
Cancellation & Refunds: You may cancel a retainer by either providing clear written notice or by logging into the client portal at least seven (7) days before the current billing period ends. We will continue service through the end of the then‑current cycle and cease renewal thereafter. Notices received with fewer than 7 days remaining will result in a renewal for the following month, with cancellation taking effect at the end of that month. Refunds are not provided once team assignments occur and work begins.
3.3 Custom Scope
Payment schedules are set in the applicable proposal or statement of work (Typically an initial deposit payment followed by milestone-linked progress payments).
Changes: Any scope modification may require a change order in writing with the corresponding addition of fees.
Refunds: Refund terms are set in the applicable proposal or statement of work.
4. Acceptance of Work
Upon delivery of any work product, the Client will have up to three (3) business days to review and provide consolidated feedback or request revisions. If no feedback is received within this window, the deliverable is deemed accepted so the team can proceed. Deemed acceptance does not prohibit later iterations; we will continue to refine within the agreed scope and billing parameters.
5. Intellectual Property & Transfer of Ownership
Client Ownership of Deliverables. For subscription services, all work created exclusively for Client during a paid billing cycle becomes the Client’s property as of the start of that paid period. For Sprint projects, due to the expedited nature and dedication of resources towards a given project full payment is due prior to project start. Transfer of ownership occurs on completion of work and delivery of assets. For Custom Scope projects ownership transfers in accordance with the payment schedule stated in the project agreement (typically upon milestone completion and corresponding payment).
Agency Foundational Materials. Resonant retains all right, title, and interest in and to its pre‑existing or independently developed materials, including but not limited to methodologies, design systems, templates, software, tools, trademarks, logos, and other proprietary know‑how (“Foundational Materials”). To the extent Foundational Materials are embedded in deliverables, we grant Client a non‑exclusive, perpetual license to use them as incorporated in the Client deliverables.
Re‑use of Components. Client acknowledges that similar design components may be used across projects, with each engagement’s uniqueness resulting from the specific combination and application to the Client’s brand and objectives.
Upon the applicable transfer point described above, Client obtains ownership of the final deliverables and original source files created specifically for the project. This transfer does not include Resonant’s underlying Foundational Materials, tools, or methodologies except as licensed in Section 6.
6. Third‑Party Materials (Fonts & Other Licenses)
If a project relies on third‑party assets requiring a separate license (e.g., commercial fonts), Resonant will notify Client in writing (typically Slack or Email). Client is responsible for acquiring the necessary licenses and associated costs, which are not included in base pricing. Failure to obtain required rights is the Client’s responsibility; Resonant utilizes opensource assets/fonts where possible & we can advise on suitable licensing paths where required.
7. Client Responsibilities & Warranties
Client represents and warrants that it: (a) has legal capacity and authority to enter into these Terms; (b) is not a minor; (c) will use the services only for lawful purposes; (d) will not access the services through non‑human automated means; and (e) will comply with all applicable laws and regulations.
8. Acceptable Use & Prohibited Conduct
Client will use Agency services solely within the applicable scope and plan parameters. Absent a separate written license, Client will not: (i) resell or redistribute services or deliverables for unauthorized commercial gain; (ii) infringe third‑party IP rights through unauthorized reproduction, modification, or distribution; or (iii) engage in illegal, fraudulent, or rights‑violating activities.
9. Feedback & Communication Channels
Client agrees to submit questions, comments, suggestions, and feedback (collectively, “Input”) through the designated platforms: Email, Slack (general communication), Trello/Asana or Resonant’s client portal (for task requests only in Retainer Plans), Figma comments & Loom videos (for design reviews) so that we can properly track and address items. Unless otherwise agreed in writing, Input is not confidential, and Resonant may use it without obligation, typically shared internally to the Agency team. We are not responsible for Input that is not submitted via the designated channels.
10. Oversight; Suspension or Restriction of Services
We may monitor service use for compliance with these Terms and may limit, suspend, or deny access without notice if we reasonably believe the Terms have been or may be violated. We may take appropriate legal action for unlawful or prohibited activities.
11. Changes to Services or Terms
We may change, modify, or discontinue all or part of the services at our discretion, and may update these Terms from time to time. Where required by law, we will provide notice of material changes. Continued use of the services after changes take effect constitutes acceptance of the updated Terms.
12. Service Interruptions & Force Majeure
From time to time, circumstances beyond our reasonable control (e.g., team member unavailability, technical issues, external disruptions) may affect service delivery. We will work to minimize interruptions and resume services promptly, but we are not liable for resulting loss, damage, or inconvenience.
13. Governing Law & Venue
These Terms are governed by the laws of the State of Texas, without regard to conflict‑of‑law rules. The exclusive venue for disputes will be the state or federal courts located in Texas, and the parties consent to personal jurisdiction there.
14. Limitation of Liability
To the fullest extent permitted by law, Resonant LLC and its directors, employees, members, contractors, and representatives will not be liable for any indirect, incidental, special, consequential, or punitive damages (including lost profits, data, or use), whether in contract, tort, or otherwise, arising from or related to the services or these Terms.
15. Mutual Indemnification
By Resonant. We will defend, indemnify, and hold Client harmless from third‑party claims alleging that the deliverables, as delivered and used as permitted herein, infringe third‑party intellectual property rights, subject to the exclusions below.
By Client. Client will defend, indemnify, and hold Resonant harmless from claims arising out of (i) Client’s unauthorized use of the services or deliverables; or (ii) Client’s modifications to the deliverables.
Conditions. The indemnified party must (a) promptly notify the indemnifying party of the claim; (b) allow the indemnifying party to control the defense and settlement; and (c) provide reasonable cooperation at the indemnifying party’s expense.
Cap. Total liability under indemnification will not exceed the total amounts paid by Client to Resonant in the twelve (12) months preceding the claim.
Exclusions. Indemnification does not apply to claims resulting from: (a) use with data, software, hardware, equipment, or technology not provided or authorized by Resonant; (b) changes to the services or deliverables by anyone other than Resonant; (c) Client’s failure to implement updates designed to avoid infringement; or (d) Client’s failure to secure necessary rights for third‑party assets incorporated at Client’s request.
16. Client Materials, Backups & Data Handling
Client is responsible for supplying timely, accurate materials (e.g., copy, images, brand assets). While we take reasonable measures to safeguard materials during our process, we are not liable for loss, corruption, or compromise. Client should maintain backups of all materials provided. We will reasonably assist with recovery efforts but cannot guarantee restoration.
17. Electronic Communications Consent
Client consents to receive agreements, notices, disclosures, and other communications electronically, which satisfy any legal requirement that such communications be in writing.
18. Publicity & Portfolio Rights
Resonant may display and describe Client work in case studies, portfolios, websites, and social channels after public launch. If a project is confidential, Client must notify us in writing and we will honor reasonable restrictions through an NDA agreement.
19. Term, Termination & Survival
These Terms remain in effect until terminated. Client may terminate as provided in Section 3. We may terminate upon reasonable notice, or immediately for material breach (including non‑payment or violations of these Terms). Sections that by their nature should survive (including payment obligations for services rendered, ownership, licenses, indemnities, limitations of liability, confidentiality, and dispute provisions) will survive termination.
20. Miscellaneous
Entire Agreement. These Terms (together with any proposal, statement of work, or order that references them) constitute the entire agreement and supersede prior or contemporaneous understandings concerning the subject matter.
Severability. If any provision is held invalid or unenforceable, it will be limited or eliminated to the minimum extent necessary so that the remainder remains in full force and effect.
Assignment. Client may not assign or transfer these Terms without Resonant’s prior written consent; any attempt to do so is void. Resonant may assign to a successor in interest or affiliate.
Subcontractors. We may use qualified subcontractors or contractors to provide portions of the services.
No Waiver. Failure to enforce any provision shall not constitute a waiver of future enforcement of that or any other provision.
Headings. Headings are for convenience only and do not affect interpretation.
Agreement Acknowledgment. By purchasing, accessing, or using the services, the Client confirms that it has read, understood, and agrees to be bound by these Terms.